You Need a Real Vacation (And So Do Your Employees)
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
View Article4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
View ArticleThis Software Company Can Boost Your Retention Rate
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
View ArticleA Checklist to Get Your Customer-Loyalty Program Off the Ground
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital...
View ArticleData Reveal the 7 Factors for Optimal Employee Retention
A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
View ArticleWhy Paying a Living Wage Is Smart Business
Low wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.
View ArticleThe Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
View ArticleWhy More Than Half of Your Employees Are Looking for a New Job
Glassdoor released new findings from its Global Salary Transparency Survey on Equal Pay Day.
View Article3 Tips for Customer Retention
These tips will help you leverage your existing customers to bring in new ones.
View ArticlePeople Retention Capabilities – What Businesses Must Focus On
Every employers must keep in mind these points to retain their performers.
View ArticleHow Can Start-ups Ensure a High Retention Rate in their Business?
Besides traditional customer loyalty programs, small, personalized gestures go a long way in gaining and reinforcing a sense of exclusivity in the customers' minds.
View ArticleTechnology for Gamification of Customer Engagement in Offline World
Many companies are seeing very positive results after using gamification for customer engagement
View ArticleSigns a Customer Is About to Leave -- and How to Prevent It
Churn proof your business by paying attention early.
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