How Can I Retain Good Employees? (Video)
Marcus Erb, senior consultant at the Great Place to Work Institute, on keeping top talent from leaving for other jobs.
View ArticleWould You Give All Your Employees A Raise?
Raises have been few and far between in the past few years, but here's why Google gave all its workers a 10 percent raise this year.
View ArticleHow to Attract -- And Retain -- Staff When You Can't Pay Big Bucks
Here are the basics every entrepreneur needs to know about creating an employee benefits package.
View Article15 Tips for Improving Customer Loyalty
Give customers a great experience, don't screw stuff up and other timeless advice.
View ArticleHow to Jump From Startup to Startup Without Hurting Your Career
It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
View ArticleHow This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations
The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
View ArticleCustomer Retention Begins on the Front Lines
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
View ArticleWant Your Team to Perform Better? Try Positive Reinforcement.
No company picnics necessary. These simple steps could lead to increased profitability.
View Article4 Ways to Increase Your Direct Mail Sales
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
View ArticleWant Loyal Customers? Talk to Your Hair Stylist.
Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.
View ArticleTech Firms Seeking Talent Spring for Spacious, Luxe Quarters
While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.
View ArticleGetting Fickle Consumers to Buy Into Your Brand
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
View ArticleYou Need a Real Vacation (And So Do Your Employees)
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
View Article4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
View ArticleThis Software Company Can Boost Your Retention Rate
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
View ArticleA Checklist to Get Your Customer-Loyalty Program Off the Ground
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital...
View ArticleData Reveal the 7 Factors for Optimal Employee Retention
A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
View ArticleWhy Paying a Living Wage Is Smart Business
Low wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.
View ArticleThe Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
View ArticleHow to Jump From Startup to Startup Without Hurting Your Career
It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
View Article